TOPSIM – Production & Services demonstrates the complex issues that a medium-sized production firm in the elevator sector faces. The company is active in the production (elevators) and in the service sector (maintenance contracts). Both areas are interdependent and influence each other. Participants learn how to deal in a structured way with a large amount of information, and to assess the implications of their decisions.
Topics Covered:
Characteristics of the service and goods market
Dependencies between different business areas in a company
Product and procurement management
Strategic marketing
Company: TOPSIM
Approximate price: Unknown
Playtime: 4-8 periods, 30-60 minutes each
Learning objectives: Awareness: Increase understanding of common challenges and behaviors impacting supply-chain performance and flexibility.
Cooperation: Improve collaboration and information-sharing across actors, resulting in stock reduction, fewer shortages and emergencies, and less stress on client-supplier relationships.
Anticipation: Help all departments identify potential risks and make better-informed decisions.
Improvement: Engage teams around global objectives and instill a continuous-improvement mindset.
Link to simulation home page: https://www.topsim.com/wp-content/uploads/2021/03/SD_TOPSIM_ProductionServices.pdf